Under the return and exchange standard, our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.
Problems With an Order
For customer reference, Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.
Return Authorization and Shipping
For a predictable review process, Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. Under this Refund Policy, the merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.
Exchange and Refund Completion
To keep eligibility clear, an approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. To explain the available remedy, Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.
Cancellation Before Dispatch
Within the customer-care process, a cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.
Condition and Excluded Categories
To clarify return responsibilities, for a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.
As part of the 30-day program, Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.
How to Reach the Merchant
Within our return process, Business name: Sun Bum
For consistent return handling, Email Support@SunBmf.shop or call 7702805505 for customer care.
For an approved return or exchange, Business and default return location: 3 Aloha Tower Dr, Honolulu, HI 96813, US
Within our return process, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).