For consistent shipment handling, delivery is available only to valid addresses in the United States. Free standard shipping applies to every U.S. order, without a minimum order value.
Carrier Transit and Tracking
Under this Shipping Policy, Standard delivery generally requires another 4–6 business days after the carrier accepts the parcel. We send a tracking number for each shipment; a carrier may need a short period before the first tracking event appears.
Changes, Cancellation, Returns, and Tax
Within our shipping process, an order can be cancelled before shipment when fulfillment has not been completed. Shipped orders follow the Refund Policy. Under the stated fulfillment timeline, Taxes are collected as required by applicable law.
Addresses, Delays, and Delivery Concerns
For U.S. order fulfillment, use a complete U.S. address at checkout. Weather, carrier congestion, and address corrections can affect an estimate. For customer reference, contact customer care about a damaged parcel, an incorrect or missing item, or an unexplained delivery issue.
From Order Confirmation to Carrier Pickup
For order and tracking support, the normal processing window is 1–2 business days. Processing occurs on business days and does not include U.S. public holidays.
How to Reach the Merchant
As part of our U.S. delivery service, Business name: Sun Bum
To explain the shipping process, Email Support@SunBmf.shop or call 7702805505 for customer care.
Within the customer-care standard, Business and default return location: 3 Aloha Tower Dr, Honolulu, HI 96813, US
To keep delivery expectations clear, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).